1. Who we are
adGrains is a creative production and post-production studio operating across the UAE and India. In the UAE, adGrains is a brand of Muntaj Tahrir Project Management Services L.L.C. Our India operations and collaborations may also be carried out through Grains Media Pvt. Ltd.
2. Information you provide
When you submit a project brief through our website, we may receive information such as your name, email address, company or brand, requested service, project brief, timeline and any reference or Drive link you choose to provide. If you contact us by email, WhatsApp or another linked service, we receive the information you send through that channel.
3. How we use information
We use enquiry information to respond to you, understand the requested project, prepare estimates or proposals, manage follow-up communication, maintain business records, protect the website from misuse, and meet legal or regulatory obligations where applicable.
We do not sell personal information to advertisers.
4. Website hosting and form processing
The website is hosted on Netlify. Project briefs submitted through the website may be processed and stored using Netlify's form infrastructure before they are handled by adGrains. Netlify processes information according to its own privacy and security practices.
5. Embedded media and external platforms
Our website uses or links to third-party services including Vimeo, Instagram, LinkedIn, WhatsApp and mapping services. Embedded media or external platforms may receive technical information such as your IP address, browser details or interaction data and may use cookies or similar technologies under their own policies.
We do not currently operate a first-party advertising or analytics cookie system on this website. If that changes, this policy and any required consent mechanism should be updated.
6. Sharing of information
We may share information with staff, contractors and service providers who need it to respond to an enquiry or support a project, as well as with hosting or communication providers used to operate the website and business. We may also disclose information where required by law or to protect legitimate legal rights.
7. Data retention
We keep enquiry and business correspondence only for as long as reasonably necessary for project discussions, business administration, record-keeping, dispute management or legal obligations. Retention periods can vary depending on the nature of the enquiry or project.
8. International processing
Because adGrains works across the UAE and India and uses international technology providers, information may be processed in more than one country. Where required, we take reasonable steps to handle information in accordance with applicable data-protection requirements.
9. Your choices and rights
Depending on where you are located, you may have rights to request access to, correction of, or deletion of personal information, or to object to or restrict certain processing. To make a privacy request, email hello@adgrains.com. We may need to verify your request before acting on it.
10. Security
We use reasonable organisational and technical measures to protect information, but no internet transmission or storage system can be guaranteed to be completely secure.
11. Changes to this policy
We may update this Privacy Policy when our website, service providers or legal requirements change. The latest version will be published on this page with an updated date.
12. Contact
Privacy questions or requests can be sent to hello@adgrains.com.